FAQS

FAQs

  • What are your business hours?

    We are open Monday-Friday 9:00am-5:00pm except bank holidays. 

  • Where is your main office?

    We are based in Harlow, Essex. We are known in Essex, Hertfordshire & London but also service the UK and have even travelled via aeroplane to fulfl a brief. 

  • Do you offer a credit facility

    We like to get to know you first but after your first order is paid in advance we are happy to supply a form for a 30 day account (subject to relevant credit checks).

  • Can I get a full refund?

    Ours services and solutions are personalised, custom-made and bespoke to customer requirement and so refunds are not possible faulty.

  • What is our business address?

    We are based in Harlow Essex and serve our local area and home counties as well as Essex, Hertfordshire, Cambridgeshire and London with sign solutions, graphics, displays and vehicle livery. We work from our Essex address and also on site. Although we are open 9am-5pm Monday to Friday we always recommend visits by appointment only to make sure there is some one in the office able to help on the day. 

  • What is manifestation?

    As an adjective, manifest is a formal way to say that something is apparent to the senses and is synonymous with evident, apparent, or clear. Glass Manifestation is a legal requirement for some areas of glazing, and the legislation is quite specific as to what is required form Manifestation for it to be compliant. Big Time Graphics can help you be compliant as well as making the solution visually pleasing or creating brand awareness or aesthetic impact.

  • How much does a it cost?

    A sign cost is bespoke to its specification. This includes dimensions, substrate, finish, installation, destination and quantity. Let us know your brief and we are happy to quote a signage solution or arrange a site survey.

  • How far will you travel for signage and fitting jobs?

    We have travelled by train, plane and overnight stayed for many signage and fitting obs. If you give us a brief we can send a comprehensive quotation for our services!

  • What is your return policy?

    Ours services and solutions are personalised, custom-made and bespoke to customer requirement and so returns are not possible unless faulty.

  • What other services do you provide?

    Large Format Print, Primted Uniform, Signage, labels, Decals, Stickers, Banners, Flags, Posters, A0 Drawings, Building Plans Prints, Interior Signs, Exterior Signs, Pavament Signs, Graphic Design Service, Floor Graphics, Wall Graphics, Window Graphics, Wall Wraps, Digital Wallpaper, Vehicle Livery, Van Graphics, Car Decals, Fascia Signage, Illuminated Signs, Round Signs, Laminated Signs.


    We can print to almost any size and substrate.


  • How much does a sign cost?

    The age old question; ‘How much does a Sign cost?’ is very similar to asking how long a piece of string is!


    Big Time Graphics are able to design, print, manufacture and install signage that is bespoke to your requirement. We are able to advise a solution that would best fit your needs or quote directly from a specific brief. We are able to give signage solutions in almost all sizes and substrates. Let us do a site survey or quote from a specific brief. All our signage are bespoke and so there is no one price that fits all.


    Here are some things that help us quote:

    • size

    • substrate

    • quantity

    • finishing

    • design service required

    • design print ready supplied

    • supply only

    • fitting specification (steps, ladder required, address, date, time)

    • deadline


    We are happy to help!

  • What is the lead time for my order

    Each lead time is given on quotation as is quiet bespoke toythe order being placed. If you do have a deadline then we are happy to see if this can be met and if this would incur a premium.

  • How long does it take to make?

    Signage & Graphics lead time for production and installation are subject to availability and specification. With every quotation/estimate we are happy to include a lead time but these are often estimated unless a specific deadline is specified upon ordering.

  • What is the best material for my sign?

    With so many substrates and finishes available we will always advise the best substrate solution if given a thorough brief. 

  • Where do you sign write vehicles?

    We have vehicle bays inside our studio and a roller shutter so we can sign write come rain or shine. We are only governed by the weather and temperature if we are asked to sign write on site. We do have a height restriction, so we arrange larger premises for lorries or sign write on site when requested..

  • Do you offer a Graphic Design Service?

    We offer an in house graphic design service whereby we produce layouts, drawings and visuals. We can edit existing logos and typography based design where needed or advise best file formats from your current designer. We would always recommend using a graphic design company to design your brand from scratch and we have an in house department D3 Creative that can help with this. We offer full signage and vehicle layouts as standard prior to production and we can design the look of the sign within our experienced team.  

Share by: